Refund Policy

Introduction

Woower (the “App”) is developed and owned by Metromind Solutions Pvt Ltd, India. By using our mobile and web app named Woower (the “App”), you agree to be bound by these Refund policies. If you do not agree to these Refund policies, you may not use the App.

1) Purpose: The purpose of this Refund Policy is to provide information on the process for refunding payments made by users on Woower App

2) Eligibility: Users are eligible for a refund if they have made a payment on Woower and the service provided does not meet the expectations set out in these Terms and Conditions.

3) Timeframe: Refund requests must be made within seven days of the payment being made.

4) Process: To request a refund, users should contact Woower support at support@wordpress-871966-3398334.cloudwaysapps.com. Users must provide their name, email address, and a detailed explanation of why they are requesting a refund. Woower will review the request and, if approved, process the refund within seven working days.

5) Exclusions: Refunds will not be provided in the following circumstances:

a) If the user has violated any of the Terms and Conditions, including but not limited to, engaging in disruptive or harmful behaviour, defaming other users, impersonating another person or entity, providing false information, posting obscene or offensive content, or making discriminatory comments.

b) If the unavailability of the solution was due to technical issues or maintenance.

c) If the platform has auto-corrected any errors or omissions.

6) Quality Guarantee: The company guarantees the quality of the webinars, courses, and workshops offered on the platform, Woower and will ensure that the information provided is accurate and up to date. However, the company shall not be responsible for any dissatisfaction with the presenter’s abilities, and no refunds will be given in such cases.

7) Cancellation of Events: In case of a cancellation of an event, the registrants will be given the option to attend a future session or receive a full refund. The company shall inform the customer about the cancellation at least seven days before the scheduled date.

8) Disruptive Behaviour: The company reserves the right to remove any participant from a webinar, course, or workshop for any disruptive behaviour, such as the use of abusive language, discrimination, harassment, or breach of laws. No refunds will be given in such cases.

9) Accidents or Medical Emergencies: Woower is not responsible for any accidents or medical emergencies that may occur during in-person events, and attendees are responsible for their own safety and well-being. No refunds or liabilities will be admitted in such cases.

10) Limitation of Liability: The company shall not be liable for any damages incurred by the customer because of their participation in the webinars, courses, and workshops unless the damages were caused by the negligence of the company.

11) Woower does not offer refunds for job listings, offers, or acceptances. The above policy applies to any potential legal or ethical violations by either employers or candidates.

12) Employers must honour the terms of any job offers made through Woower and should not change the offer without the candidate’s agreement. Woower will not be responsible for any refunds either to employers or candidates in such cases.

13) Candidates must honour their acceptance of any job offers accepted through Woower and should not back out of the acceptance. Woower will not be responsible for any refunds either to employers or candidates in such cases.

14) All sales made through the Woower marketplace are final unless otherwise specified in the product listing or as required by Indian law. If a product or service is found to be defective or not as described in the listing, the buyer should contact the seller directly to discuss a resolution or refund. Woower is not responsible for ensuring the quality, quantity, time of delivery, place of delivery, availability, delay in delivery, or cost of the products or services listed on the marketplace. The responsibility for these factors lies with the seller, and the seller will have the sole responsibility to verify, approve and process the refunds.

15) In case of a defective product or service, the buyer should contact the seller directly to resolve the issue. If the issue cannot be resolved, buyers may have legal rights to a refund or compensation as per Indian law. The responsibility for these factors lies with the seller, and the seller will have the sole responsibility to verify, approve and process the refunds.